DEP Technologies, Inc. with its combined 18 years of experience continues to grow in today’s technology marketplace. Below are listed some basic protocols, procedures and policies that we have adopted as a format for our continued development.

All service requests will be called into our main office between the hours of 9am and 4pm unless an urgent call is placed after hours at which time the on call technician will handle your service needs. All service requests will be placed on our Dispatch Board and service will be provided to the customer within 24-72 hours, unless otherwise designated by customer request.

Contract customers will be given preferential position for all service calls. Average times necessary for evaluation may take up to 72 hours prior to a technician informing you of the status of your system. Average time necessary for repairs whether software or hardware related will depend on the status of your system. A service technician will inform you of the expected amount of time, however this will only be an estimate and may alter as the system is restored to working order.

All service requests that deal with ordering consumable products, such as toner, ink, etc… will be delivered within 24-72 hours after DEP receives the product requested. All technicians who respond to a service call will be responsible for attaining the signature of a customer to verify work was completed and customer is aware of repairs completed. All technicians will be directed to complete the service order that was originally called into the office. If there is another issue presenting at the time of arrival that was not called in, the technician will give the customer the option of checking with the main office as to whether the matter can be handled while the technician is onsite. If directed by the main office otherwise, the new issue must be called into the office initiating a new service order.

Service can be offered both onsite or in shop. We will make every effort to meet the need of each client. Our skilled technicians will troubleshoot, repair and provide preventative services to your hardware.

Computer systems can provide a host of repair challenges. We provide the utmost care as we treat each system. Our client’s data takes the highest priority. We will make every effort to maintain, backup or recover data. Printer service from inkjets, laser, multifunction, fax machines and plotters are offered in a timely manner. We will provide certified technicians for both warranty and non warranty jobs. Networking offers file, print and internet sharing. When your network is down, your profits are also down. DEP can troubleshoot, repair and manage your network of 2 to 200;